Cancellations & Refunds

Search, review and book recommended local adventure & winter sports guides and instructors. Cancellations and refunds

Published on Thu 13 Dec, 2018

Cancellation Policies

Cancellations by Professional

Any cancellation by a Professional will trigger a review of the Professional’s use of the Website and subject to the Professional’s activity, may cause Ongosa to remove the Professional’s Adverts and Profile.

In the event that the Professional can not fulfill the Booking at the agreed time and in the agreed location, The Professional must notify the Buyer immediately and seek confirmation that the Buyer has received such notice. The Professional may offer the Buyer reasonable alternatives. If the offered Alternatives are not acceptable to the Buyer, the Buyer may request Ongosa to substitute the Professional for another Professional whose Services are of the same Price. In the case where an agreed alternative Professional’s fees are greater than the Booking Price, the Buyer will be required to pay the additional fees, where less the Buyer will be refunded the difference.

However, the Professional nor Ongosa Ltd will not be liable for any adverse weather conditions, breakdowns of mechanical installations or any other incidents beyond the Professional’s or Ongosa Ltd’s Control, which prevent the Booking to proceed.

Cancellations by Buyer

In the event that the Professional waits at the agreed meeting time and location for more than 2 hours without any contact from the Buyer, and the Professional has made all reasonable attempts to contact the Buyer, the Professional may deem the event cancelled by the Buyer.

In the event that the Buyer can not attend the Booking event, the Buyer may seek to cancel the Booking. The Professional has defined refund policies on each Advert as either Relaxed, Standard or Strict.

Relaxed

75% of Price refunded up to 28 days before Booking event start time.

50% of Price refunded up to 14 days before Booking event start time.

30% of Price refunded up to 1 week before Booking event start time.

Standard

60% of Price refunded up to 28 days before Booking event start time.

25% of Price refunded up to 14 days before Booking event start time.

10% of Price refunded up to 7 days before Booking event start time.

Strict

25% refund up to 28 days before Booking event start time.